F☆A☆Q

☆ All items in our shop have a 3-5 business day processing time before they're shipped, and if we're out of town for a convention our processing time can be up to 12 days. (There will be an announcement at the top of the website with updated shipping times if this is the case.)
☆ All orders are processed and shipped by our small team of two from our studio in Orlando, FL. Our products are hand-inspected before going out for accuracy and we do our very best to make sure that we're sending you the best possible product. With that said, please remember: we’re a small team and we're human. If there are absolutely any issues with the product you receive, please don't hesitate to get in touch with us at moshimoshi@konbinii.com and we'll do our very best to resolve your issue as quickly as possible.
// Orders
// What are your item "drops"?
We primarily sell through in person pop up shops, so to purchase from our online store requires shopping during limited "drops". We'll announce a drop ahead of time and then open up sales for those items for a limited amount of time. Items will then be available until they sell out or time out, whichever comes first.
// How do I know when your next drop is?
Subscribers to our email list will get notified first of when our drops are happening, and they'll also get priority in shopping with special passwords. You can sign up for our email list at the bottom of our site.
// An item I really wanted sold out! Will I ever be able to get it again?
We do limited runs of all of our items but we cycle through stock pretty regularly, so if you miss an item you wanted during a drop you may be able to purchase it either in person at a convention or during one of our future drops.
// Are all of your drops pre orders? Do I have to wait months to receive my item?
No, all of our drops are ready to ship within 3-5 business days. Currently we do not take pre-orders in order to ensure timely shipping to our customers.
// SHIPPING
Answers to common shipping questions are below.
// How long does it take for my item to ship?
All of our items have a 3-5 business day standard processing time before they ship. Shipping times depend on the service chosen at checkout, but vary between 3-5 business days for domestic and up to 14 days for international shipping. Please note: our studio is closed most weekends and generally these days are not included in our standard processing time.
// Do you accept returns or exchanges?
If we made a mistake with your order, email us at moshimoshi@konbinii.com and we'll be happy to arrange an exchange at no cost to you.
If you made a mistake when placing your order, want to process a return, or just want to exchange the item for something else, we're happy to help you with that! Email us and we'll arrange a refund or exchange. Please be aware: returns will need to be in the same condition that they were sent to you in and you may be expected to cover the cost of return shipping. We will only issue a refund for the cost of the item; we will not issue refunds for shipping or customs fees.
Please note: sale or discounted items are not eligible for return or exchange.
// My item was sent back "return to sender". Will you re-ship it?
For items returned automatically by the postal service, you may pay to have it re-shipped or we will refund you the cost of the item minus shipping at your discretion.
// My item didn't get here when I expected it to. Will you issue a shipping refund?
No. We cannot guarantee any delivery dates by our carriers and will not issue refunds if an item arrives later than originally expected. Please be sure to allow yourself at least 7 business days for shipping and handling time when making a purchase.
// I'm an international customer. Do your shipping charges include customs fees and duties?
Various customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order. We do not figure these duties into your shipping charges and will not refund fees, shipping, or the cost of your order should you choose not to pay customs fees.
We have no way of estimating duties to your region. Please contact your local customs office for further information.
// My tracking number lists my item as delivered but I haven't received it. What do I do?
Please contact the postal service before contacting us. Often times they have it in their possession and can re-deliver, or advise on where the item was delivered. If you live in an apartment complex or student housing, please contact your front office as well to ensure it isn't in their possession. If you've reached out to the post office and they can't locate it, then feel free to email us
// The tracking number on my item hasn't updated in a while and my item hasn't been delivered. Is my item lost?
For domestic orders, if the tracking number hasn't updated in 14 days it is most likely lost in the post. For international orders, if the tracking number lists the item as at "Miami Distribution Center" for longer than 30 days it has probably been lost while trying to clear through customs. In either case, we can reship the item to you at no cost or offer you a full refund at your discretion. Please send us an email to notify us of the issue.
// MISCELLANEOUS
Answers to common questions are below.
// What size does your apparel fit?
Each individual item will have a hand-measured size chart listed on the product page. For t-shirts or screenprinted items, these measurements will be for the finished garment laying flat. For knitwear and bespoke garments, we'll list the garment measurements laying flat in addition to maximum allowable body measurements when worn.
// Do you make everything in your shop?
Our shop is a mix of items we design and produce, items we source from wholesale vendors, and vintage goods we've acquired – typically direct from Japan.
// Will you sponsor me as a social media ambassador?
We do not currently accept individual solicits for social media ambassadors or sponsorships.
// I want to work for you guys! Are you hiring/looking for interns?
Currently, we are not hiring and do not have any plans to hire new folks for our team.
// How do I know which conventions you're attending?
You can find our updated convention schedule right here!
// I want to see you at a particular convention. How can I suggest it?
Due to travel costs we're not always able to attend small conventions, but we're always open to suggestions! The best way to get us to a particular convention is to contact that con's vendor coordinator and let them know you want to see us there. You can do so by emailing the convention directly, letting them know you want us to attend, and including a link to our website. Please keep in mind - we schedule all of our conventions a full calendar year out, so we may not be able to get to a convention near you immediately.